For in stock items please allow up to 3 business day for your order to be dispatched. During sales, please allow extra time for your order to be shipped. For pre-ordered items please refer to our product descriptions for shipping time-frames.
Our sold out products are sometimes available for pre-order. Pre-order timelines are estimations only and are subject to change. We will keep customers in the loop if there are any delays exceeding the estimated timeframe.
All of our orders are sent via Australia Post in compostable post bags.
We offer a flat rate shipping service of $7 for standard shipping and $12 express shipping Australia wide. We offer free shipping on orders over $150 Aus wide and free express shipping over $300.
Once shipped, orders will take approx. 3-10 days to arrive. They may sometimes take longer during busy times or due to weekends, public holidays etc.
All customers are responsible for customs/imports duties & taxes. Mahli is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
MAHLI take no responsibility for lost or stolen packages.
All orders are shipped to the postal address provided. Our systems may not pick up if your street number is invalid or the address contains spelling errors etc. It is the customers responsibility to supply the correct address. If you have had issues with Courier services finding your address, please consider an alternative delivery address.
If you have concerns about your order or require your order by a certain date please send us an email at firstname.lastname@example.org with enough time to allow for shipping, we will do our very best to get it to you in time.